SCRM Champion
Open one inbox and leave context switching behind. In SCRM Champion, you connect your social messengers in minutes, then manage every thread from a single queue. Route new conversations to the right teammate, use mentions to pull in help, and drop internal notes without exposing them to customers. Create saved views for priorities like VIPs, escalations, or pending payments using labels you define. Work from desktop or mobile, set business hours, and rely on SLAs and reminders so nothing slips.
When you need to reach many people at onceânew release, seasonal offer, policy updateâuse bulk sends designed to protect your accounts. Import contacts or sync segments from your CRM, filter by tags or last activity, and craft message variants with attachments or rich media. Schedule delivery with staggered pacing and randomized delays tuned per channel to respect rate limits. Assign a dedicated IP or approved proxy for steady delivery on high-volume campaigns. Monitor delivery, clicks, blocks, and replies live, then auto-route responses to the right queue for follow-up.
Reduce repetitive typing with automation. Set up welcome flows for first-time contacts, out-of-hours responses, and keyword triggers that hand off to a human, send a catalog, or capture intent. Build a shared library of canned snippets, FAQs, and media kits; insert with a slash command and personalize with variables like first name or order ID. Tap instant translation for 100+ languages with auto-detect so agents and customers can write in whatever language they preferâagents see translations inline and can reply with one click. Add guardrails with sentiment checks and escalation rules for sensitive topics.
Turn conversations into insight. Label prospects, score interest based on actions, and watch movement from inquiry to qualified lead to won deal on dashboards built for sales and success teams. Compare cohorts by source, agent, or campaign to refine targeting and improve projections. Keep data safe with roles and permissions, redaction for sensitive fields, and approval flows for high-risk actions. Every message is archived server-side with a full audit trail for compliance and manager oversight. Export reports, trigger webhooks, or push to your data warehouse to complete your workflow.
Free Version
Free
5-9 platforms: Permanently free Has 5 ports
10-49 platforms: Permanently free Has 5 ports
50-99 platforms: Permanently free Has 5 ports
100+ platforms: Permanently free Has 5 ports
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Aggregate Multi-account Login
Session Proxy
Account Data Export: Max: 10 entries
Text Translation: Lite
Client-Specific Translation
Personal Quick Replies
Bulk Messaging: Max: 3 conversations per batch
Conversation Management
Group Bot
Standard Edition
Others
5-9 platforms: $15 per platform
10-49 platforms: $12 per platform
50-99 platforms: $8.5 per platform
100+ platforms: $7.5 per platform
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Includes features of Free plan, plus
Account Data Export: Max: 10 entries
Protocol Account Login
Account List
Device Management
Fan System Deduplication
Traffic Distribution Link
Data Work Order Report
Work Order Deduplication
Text Translation: Standard
Image Translation: 10 times/day
Voice Translation: 10 times/day
Public Quick Replies
Welcome Messages
Keyword Auto-Reply: First 3 keywords (unlimited replies)
Conversation Archive: Chat history: First 20 messages 5 replies per client/day
Client Profiling
Follow-up Records
Client Tagging
Client List: Client data: First 20 Chat history: First 20 messages
Chat Monitoring: Chat history: First 20 messages
Sensitive Word Monitoring: First 10 monitored results
Sensitive Behavior Monitoring: First 10 monitored results
Private Key
Group List: Group data: First 20 Chat history: First 20 messages
Professional Edition
Others
5-9 platforms: $25 per platform
10-49 platforms: $18 per platform
50-99 platforms: $12 per platform
100+ platforms: $11 per platform
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Includes features of Standard plan, plus
Duplicate Fan Tagging
Text Translation: Pro
Image Translation
Voice Translation
ChatGPT Translation
Super Pinned Conversations
Anti-Ban Settings
Fan Activity Tagging
Client Statistics
Client Data Encryption
Decryption Key
Session Statistics
Group Tag Management
Group Welcome Message
Role Management
Organizational Structure
Performance Settings (New)
Performance Reports (New)
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